Things are changing at Barclays Bank of Uganda Limited and as we get ready to change our name to Absa, you’ll start to see more of our new look.

Come and explore our branches or ATMs and you’ll experience our vibrant new red that touches every part of who and what we are. A red that is warm and powerful. Passionate and proud. A red inspired by the colour that is woven through our African land and skies.

Our colour may be different but our dedication to you remains the same. As we begin our journey to change we will continue to build on our proud heritage.

Remember to protect yourself from fraud. Never give out your account or security details.


New look
ATMs
 

Vibrant red
signage
 

Colourful
interior
 
Come and experience our new look

Find out more about our journey to Absa and the changes to our branches.

  • 1. Why are we seeing changes within the bank? Why is the bank changing from Barclays to Absa?

    While Barclays continues to have a significant stake in Absa Group, it is no longer our majority shareholder and we are separating our operations in Africa from those of Barclays PLC. This change, which is currently in progress, has given us an opportunity to roll out a name and brand that reflects our identity in Africa, and to unite behind a single brand and purpose which is to bring possibility to life.

  • 2. What will change in this hybrid transition period?

    Over the coming months, you will see various Barclays-branded items, places and assets change to the Absa brand. This includes branches, ATMs and some other branded assets. Customers will not be required to do anything during this period. All customer services will continue as before:

    • Cards, accounts, cheque books etc. will work as normal.
    • All channels (e.g. ATMs, internet banking, mobile banking and the Barclays mobile banking app) will be available as usual.
    • Our branches will operate as usual during our normal banking hours.
    • Our banking site is still www.ug.barclaysafrica.com

    In future, you can look forward to new and innovative products and services from us.

  • 3. What do these changes mean for me as a customer, do I need to do anything?

    You do not need to do anything as a result of the changes you’re seeing. Your products and services will not be impacted by our brand change. You can look forward to a new, refreshed banking experience with us once we’ve changed to the Absa brand.

  • 4. Will there be staff changes? Will I be dealing with the same tellers and branch manager?

    Nothing will change in how we serve you on a daily basis, so you can bank with us as confidently as you always have.

     

  • 5. I can still see Barclays branding here and there. When will the change to Absa be complete?

    Recognising the significant size of the task ahead, we have decided to begin rebranding physical assets, such as bank branches and ATMs, across the country, to ensure we are fully ready by the time our brand changes. There are still several legal and regulatory milestones to achieve before we are able to announce our final changeover date. We will announce this official date in due course.

  • 6. When will you start trading as Absa?

    We will start trading as Absa once our official name change is complete. There are still several legal and regulatory milestones in a defined regulatory process that we are undertaking before we are able to announce our final changeover date. We will announce this official date in due course.

  • 7. Who is Absa Group?

    Absa Group Limited (‘Absa Group’) is Barclays Uganda’s parent company, and is listed on the Johannesburg Stock Exchange in South Africa. It is one of Africa’s largest diversified financial services groups, offering an integrated set of products and services across personal and business banking; corporate and investment banking; and wealth, investment management and insurance. The Group has a presence in 12 African countries, with approximately 42,000 employees.

    The Group’s registered head office is in Johannesburg, South Africa and it owns majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Uganda, Seychelles, South Africa (Absa Bank), Tanzania (Barclays Bank Tanzania and National Bank of Commerce), Uganda and Zambia. The Group also has representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Uganda, South Africa and Zambia, and an international representative office in London.

    Historically, Absa started in South Africa. However, the new Absa brand (which Barclays Uganda is in the process of adopting) represents a uniquely diverse African banking group whose purpose is to bring possibility to life.

  • 8. Why did you decide on Absa as the new brand?

    We know how important a decision like this is, and, before coming to any conclusions, we consulted widely with employees, customers, regulators and other stakeholders across the continent. The outcome of these discussions was that we needed one brand to unite all our operations across Africa. The Absa brand is already well-established and well-known in parts of Africa, and has strong African and international banking credentials.

  • 9. You will need to invest significant resources in the rebranding exercise. Will I be paying for this?

    The cost of implementing and communicating this rebranding has been carefully planned. The cost will be paid by Barclays Uganda, and will not be passed on to you now or in the future.

  • 10. Is this a South African bank taking over a formerly British bank?

    Absa is an African bank, with a focus on Africa, and is present in 12 African countries. The Group’s platforms are of global scale, and international clients are well served by our London office. Barclays Uganda was acquired by Absa Group in 2013, so we have been part of the same family for a much longer period.

  • 11. Is Barclays PLC still involved in any way?

    Although Barclays PLC is no longer a majority shareholder, they continue to have a shareholding in the Absa Group. They remain a partner committed to the success of the Group.

  • 12. Can I have the same confidence in this new brand as I had in Barclays?

    Absa Group Limited is committed to building on Barclays' heritage in Africa and the strengths that we already have on the continent. We have a deep history and local knowledge in Uganda. Our main products and services haven’t changed. Our customers can bank with us as confidently as they always have.

  • 13. Will my money be safe with this bank?

    You can bank with us as safely as you always have. The Absa Group is one of the largest banking groups in Africa, with a balance sheet of more than US$ 90 billion (as of December 2018).

  • 14. Will these changes affect products and services?

    No, our brand change will not directly affect your existing products or services. In fact, once we have Absa in Uganda, you can look forward to new and innovative products and services.

  • 15. Will my card, account, app, etc. still work?

    Yes. The process of changing Barclays Uganda to Absa does not affect the functionality of products or services. Your account and cards and existing Barclays platforms will continue to work as they always have.

  • 16. Can I still use my Barclays-branded card in the ATM and at branches and point-of-sale?

    Yes, you can continue to use all your Barclays products and services in the same way as you have in the past.

  • 17. Will there be any additional transactional charges for using a Barclays-branded card in an Absa ATM or POS machine, and vice versa?

    There will be no additional bank fees or charges on any of these transactions.

  • 18. Will you be issuing new cheque books and cards?

    All new cards and cheque books issued from the date of our official name change will be under the Absa brand. Barclays-branded cards will continue to be valid until they expire, at which point we will replace this card with an Absa-branded card. We will continue to accept Barclays cheques that we receive for payment after we have changed our name to Absa.

  • 19. Will I be able to access all my banking services without interruption?

    Our hybrid transition period is being carefully managed and will align with stakeholder and regulatory requirements to ensure that the changes are as seamless as possible. We are working hard to ensure a smooth transition of all our systems from Barclays to Absa, with minimal interruption to our customers and clients.

  • 20. Will I be required to change my account details?

    No, you will not be required to change your banking details at any point during our brand change process. However, we urge you to be particularly vigilant during this time, as fraudsters are always looking for opportunity to obtain important personal information by masquerading as your bank. They may use our brand change as an opportunity to ask you to change your details. Such messages do not come from us – your bank account details (including account number and branch code) will not change.

  • 21. Will my bank charges and rates be changing?

    Bank charges and rate changes happen from time to time in most banks.
    Any changes to bank charges or rates will not be a result of our brand transition or change, but will happen as part of our normal course of business.

  • 22. Will this affect the current loan agreement I have with Barclays?

    There will be no change to your current loan agreement with Barclays. The contracts will not require change now or in the future.

  • 23. If I suspect my account has been compromised, who should I call?

    If you suspect that your account has been compromised, contact our call centre on 0800 222 333 toll free or +256 312 218 347.

    If your card is lost, stolen, retained or jammed while using a Barclays or Absa ATM, contact our call centre on 0800 222 333 toll free or +256 312 218 347.

  • 24. What must I do if I receive an email or link asking me to provide my account details and information?

    We will not be asking customers and clients for any information nor will we need you to update any of your personal account information or details as a result of this change.

  • 25. Who can I contact for more information?

    If you have a specific query or have a question that has not been answered, you can contact our call centre on 0800 222 333 toll free or +256 312 218 347.

    Alternatively, speak to any of our branch staff.