Launch of the first credit card (Kenya Shillings) for prestige customers, and the new brand and visual identity for the bank.
Barclays acquired Nile Bank and expanded its footprint from seven branches to 21 branches.
Migration of both the Brains (Barclays) and Equinox (Nile) banking platforms into Flex cube, the new core banking platform
Period of consolidation leading to branch and premises rationalisation. Barclays Uganda launched the Premier customer's service centre, and an Internet banking service which includes personal and commercial banking options.
The bank launched the platinum debit card for its Premier account holders giving them access to online purchases beyond normal debit card services
The bank launched the usage of Master Card and also launched the World Miles program on the platinum debit card.
Barclays Bank of Uganda Limited received an innovation award at the Corporate Entrepreneur awards in New York for our innovative approach in extending financial services to Villages savings groups in Uganda. We continued with the annual Business club and customer loyalty programmes, and launched the Women’s Network Forum for Barclays female colleagues. We opened a new branch at Acacia mall and set up intelligent ATMs (iATMs) in Naalya and Acacia malls. We also launched free credit life insurance, free retrenchment cover, life insurance cover and funeral cover.
The bank re-launched Prestige banking, launched Risk management products, Barx, Direct debits, USD debit card, mobile bulk payments, the mobile banking app, cash send, SMS alerts and the Uganda shillings credit card. We also set up a 24 hour call centre.
The bank refurbished the Ntinda branch, set up 29 iATMs, launched cardless deposits on the intelligent ATMs, launched paperless banking, eStatements, Pamoja Bonus savings account, Ready to work, Business debit card and business daily interest account.